Counsel Help & FAQ
Find guidance on access, saved data, subscriptions and support. This page is publicly available without signing in.
How do I sign in or recover access?
Use the sign-in options currently offered by Counsel. For Google or Microsoft, recover access through your identity provider. If your email sign-in link or code does not arrive, check your inbox and spam folder and contact support. Never send passwords or verification codes to support.
View detailsWhat happens to my conversations and files?
Saved conversations and files depend on the account and feature you use. Browser-only and Incognito experiences may not provide durable storage. Review the Privacy notice before adding confidential information.
View detailsWhere can I review cancellations and refunds?
The Refunds page describes the published policy. Contact support with the transaction reference to request a billing review; do not email payment-card details or passwords.
View detailsWhat if Counsel cannot complete a response?
Retain the approximate time and any visible error message, then contact support. Do not repeatedly retry an uncertain operation or submit sensitive credentials.
View detailsHow do I request account or data deletion?
Review the Privacy notice and use any available account deletion controls. If access is unavailable, contact the privacy or support address published in the legal pages.
View detailsContact Counsel support
Email counsel@twelfthkey.com with the issue, approximate time and any non-sensitive reference number. Never include passwords, sign-in codes or full card numbers.
For privacy complaints, see Privacy. For cancellations and refund terms, see Refunds.